At Alrise.pk, we are committed to providing a seamless shopping experience. This policy outlines the terms and conditions for returning or refunding a product.
Return Eligibility
Time Limit:
Customers can request a return or refund within 7 days of receiving the product.
Conditions for Return:
The product must be unused, undamaged, and in its original packaging.
Returns will only be accepted if:
The product is defective or damaged during delivery (with proof, such as an unboxing video).
The product does not match the description or quality expectations (after discussion with our support team).
Refund Process
Verification:
Once we receive the returned item, it will be inspected for eligibility.
Approval:
If the return is approved, the refund will be processed through the original payment method within 7-10 business days.
Refund Coverage:
In case of damaged or defective products, delivery charges will also be refunded.
If the product is returned for reasons other than damage or defect, customers may need to bear the return shipping cost.
Exceptions
Electronics and Accessories:
No refunds or returns will be provided for products damaged due to improper use or mishandling (e.g., electric devices damaged by overloading).
Final Sale Items:
Products marked as “non-returnable” or “final sale” are not eligible for returns.
